Refund policy

We have a 72 hours return policy, which means you have 72 hours after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@smblepay.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@smblepay.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@smblepay.com.

SMBLE PAY MOBILE SERVICES
72-Hour Return & Refund Policy

Effective Date: Immediately Upon Purchase

At SMBLE Pay, customer satisfaction is important to us. To maintain fairness and protect the integrity of our mobile, digital, wireless, and membership services, SMBLE Pay has established the following return and refund policy.

72-Hour Refund Period

All purchases made through SMBLE Pay, including but not limited to:

Mobile phone purchases
Wireless service activations
eSIM activations
Physical SIM card activations
XAB Club memberships
Digital memberships
Mobile banking services
Digital products and subscriptions
Promotional packages and activation bundles

are eligible for a refund request only within seventy-two (72) hours of the original purchase date and time.

Activation of Services

The 72-hour refund period begins immediately upon:

Purchase of a mobile device
Purchase of wireless service
Activation of a mobile line
Activation of an eSIM or SIM card
Activation of an XAB Club account
Activation of any digital membership, subscription, or service
No Refunds After 72 Hours

After seventy-two (72) hours have elapsed from the original purchase or activation date, whichever occurs first:

All sales become final.
No refunds will be issued.
No chargebacks will be honored where prohibited by applicable law.
No service credits will be provided.
No exceptions will be granted.
Activated Accounts and Services

Because wireless services, mobile activations, digital memberships, and XAB Club accounts incur immediate costs and provisioning expenses, customers acknowledge that once an account or service has been activated, substantial value has been delivered.

Customers are therefore responsible for reviewing all products, services, membership benefits, pricing, and terms before completing their purchase.

Return Request Procedure

To request a refund within the 72-hour refund window, customers must:

Contact SMBLE Pay Customer Support.
Provide proof of purchase.
Submit the refund request before the expiration of the 72-hour period.
Return any required physical equipment in accordance with SMBLE Pay instructions.

Refund requests submitted after the 72-hour period will automatically be denied.

Chargebacks and Payment Disputes

Customers agree to contact SMBLE Pay first to resolve any concerns before initiating a payment dispute. Filing a fraudulent chargeback after receiving services, benefits, activations, memberships, devices, or digital access may result in:

Immediate termination of services.
Suspension of accounts.
Collection efforts for unpaid balances.
Restriction from future SMBLE Pay services.
Acknowledgment

By purchasing, activating, or using any SMBLE Pay product, service, mobile device, wireless plan, eSIM, SIM card, digital membership, or XAB Club account, the customer acknowledges that they have read, understood, and agreed to this 72-Hour Return & Refund Policy.

SMBLE PAY, INC. reserves the right to modify this policy at any time without prior notice, subject to applicable laws and regulations.

SMBLE PAY, INC.
72-Hour Return & Refund Policy
All Sales Final After 72 Hours
Effective Immediately